Privacy Policy

Last Updated: 1-1-2025

Welcome to Covault Billing LLC. We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you, how we use and safeguard that information, and who we share it with. By accessing or using our services, including our website at https://www.covaultbilling.com (the "Site"), you agree to be bound by this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that can identify you, such as your name, phone number, email address, or other similar details when you:

Fill out a form on our Site or through other contact methods
Create or update an account
Communicate with us via email, SMS, or other channels

Billing Information

We may collect payment details (credit card information, billing address) when you make payments for our services.

Technical Information

When you access our Site, we may collect certain information automatically, including your IP address, browser type, device information, operating system, and browsing actions. We collect this information using cookies, web beacons, and other tracking technologies.

Communication Data

We store records of your communications and any information you choose to provide when you reach out for customer support or send inquiries.

2. How We Use Your Information

We may use the personal information we collect to:

Provide, maintain, and improve our services
Process billing and payments
Respond to your inquiries and provide customer support
Send important information regarding your account, our services, or marketing materials
Comply with any legal obligations and protect our rights

We do not share SMS consent with third parties for marketing purposes.

3. Who We Share Your Information With

We may share your information in the following ways:

Service Providers: We may share information with third-party vendors (e.g., payment processors, hosting providers) who need access to that information to perform services on our behalf.
Legal Compliance: We may disclose personal information if required to do so by law or in response to valid legal process.
Business Transactions: We may share or transfer your information in connection with a merger, financing, acquisition, or other transaction.

We do not sell your personal information to third parties for direct marketing.

4. SMS Consent and Communications

If you have verbally consented to receive text messages from Covault Billing LLC, you may receive messages containing responses to your inquiries, billing, account-related matters, and relevant updates. Message frequency may vary. Standard message and data rates may apply. SMS consent is not shared with third parties. To opt out at any time, text STOP. For assistance, text HELP or visit our website at covaultbilling.com.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure.

6. Your Rights and Choices

Access & Correction: You can request to review, update, or correct your personal information by contacting us.
Cookie Preferences: Most browsers allow you to refuse to accept cookies. However, blocking cookies may impact your user experience.
Unsubscribe/Opt-Out: If you receive marketing emails from us, you can opt out by following the instructions in those emails.

7. Changes to This Privacy Policy

We may update this Privacy Policy at our discretion to reflect changes in our practices or for operational, legal, or regulatory reasons. When we post changes, we will revise the "Last Updated" date at the top of this page.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: hello@covaultbilling.com

You can also find this policy online at: https://www.covaultbilling.com/privacy-policy

Terms & Conditions

Last Updated: 1-1-2025

These Terms & Conditions ("Terms") apply to your use of the services provided by Covault Billing LLC. By accessing or using our services, including our website at https://www.covaultbilling.com (the "Site"), you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old to use our services.
You agree to provide accurate and complete information when creating an account or using our services.

2. Types of Messages and SMS Terms of Service

By verbally opting into SMS, you are agreeing to receive SMS messages from Covault Billing LLC. This includes messages responding to any of the following: your inquiries, billing, account-related matters, and relevant updates. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.covaultbilling.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

3. Payment and Billing

All fees for services must be paid in accordance with the agreed-upon terms.
Late or missed payments may result in suspension or termination of your account.
We do not offer refunds unless explicitly stated in a written agreement.

4. Restrictions and Prohibited Uses

You may not use our services for any unlawful or fraudulent activities.
You may not interfere with or disrupt the normal functioning of our services.
You may not resell or redistribute our services without prior written consent.

5. Account Termination

We reserve the right to suspend or terminate your access to our services at our discretion if we believe you have violated these Terms or any applicable law.

6. Limitation of Liability

To the fullest extent permitted by law, Covault Billing LLC will not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, revenue, or profit, arising out of your use of our services.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

8. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. When we make changes, we will post the updated Terms and change the "Last Updated" date above. Your continued use of our services following the posting of any changes indicates your acceptance of those changes.

9. Contact Us

If you have questions or need support regarding these Terms, please contact us at: hello@covaultbilling.com

You can also view these Terms online at: https://www.covaultbilling.com/privacy-policy

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