Covault Billing (“Covault,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at [covaultbilling.com] (the “Site”) or interact with our services.

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By using this Site, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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a. Information You Provide DirectlyWhen you fill out a form, request a consultation, or contact us, we may collect:
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  • Name
  • Email address
  • Phone number
  • Company or practice information
  • Any other information you voluntarily provide

b. Automatically Collected InformationWhen you visit our Site, we may automatically collect:
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  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the Site
  • Referring URLs

This data is used for analytics and improving the user experience.

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2. How We Use Your Information

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We use collected information to:
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  • Respond to inquiries and provide requested information
  • Schedule consultations or communicate with you
  • Improve our website and services
  • Monitor and analyze usage trends
  • Comply with legal and regulatory obligations

We do not sell your personal information.

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3. Use of Information in Services

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If you become a client, Covault may access and process information within your systems (e.g., EHR platforms, payer portals) solely for the purpose of providing agreed-upon services.

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All handling of sensitive data, including Protected Health Information (PHI), is governed by applicable agreements such as a Business Associate Agreement (BAA), where required.

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4. HIPAA & Sensitive Information

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Covault operates in a healthcare environment and takes privacy seriously.
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  • Certain forms or systems made available through the Site may allow for the secure submission of sensitive information, including Protected Health Information (PHI)
  • Any PHI shared with Covault is handled through secure, HIPAA-compliant systems and governed by applicable agreements, including Business Associate Agreements (BAAs), where required
  • We use appropriate administrative, technical, and organizational safeguards to protect sensitive information

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5. Cookies & Tracking Technologies

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We may use cookies and similar tracking technologies to:
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  • Understand how visitors use our Site
  • Improve functionality and performance
  • Support analytics tools (e.g., Google Analytics, HubSpot)

You can control or disable cookies through your browser settings.

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6. Third-Party Services

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We may use third-party tools and services to operate our business, including:
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  • Website hosting providers
  • Analytics tools
  • Communication platforms

These third parties may process limited data on our behalf but are required to maintain appropriate security and confidentiality measures.We are not responsible for the privacy practices of third-party websites linked from our Site.

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7. Data Security

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We take reasonable administrative, technical, and organizational measures to protect your information.However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

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8. Data Retention

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We retain personal information only as long as necessary to:
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  • Fulfill the purposes outlined in this policy
  • Comply with legal or regulatory requirements
  • Resolve disputes and enforce agreements

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9. U.S. State Privacy Rights

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Depending on your state of residence, you may have certain rights regarding your personal information under applicable privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).These rights may include the ability to:
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  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Understand how personal information is collected and used

Covault does not sell or share personal information as defined under applicable privacy laws.To submit a privacy-related request, contact:
Email: info@covaultbilling.comWe may need to verify your identity before fulfilling your request.

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10. Children’s Privacy

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Our services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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12. Contact Us

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If you have any questions about this Privacy Policy or how your information is handled, please contact:

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Covault Billing


Email: info@covaultbilling.com


Website: covaultbilling.com